The close down service for Severn Bridge TAGs ended on the 31 March 2019

For all customer enquiries relating to the Severn Bridges, including any TAG refund requests, please now contact the Highways England Customer Contact Centre using these details:


Phone: 0300 123 5000

Refunds are still being processed for customers who contacted us before the 31 March 2019.  Please note that, in accordance with the refund terms & conditions, payments may take up to 60 days to reach your bank after we have received all the required information

bridge status

Status icon M4 Prince of Wales Bridge - OPEN to all traffic.
Status icon M48 Severn Bridge - Due to High winds East-CLOSED to all vehicles. West-CLOSED to high sided

Account Closure Information







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